Customer Care
Return Policy
Clear guidance for purchases from VALDEZ RESALE STORE #1.
Before You Return
Return Guidelines
We want you to feel confident in your purchase. Please contact our team before bringing an item back so we can review your order and help with next steps.
Keep your receipt
Bring the item back
Contact us first
Review item condition
Return Policy Details
Please review these guidelines before requesting a return. For help with a specific purchase, contact our Chicago store.
How do I start a return?
Contact VALDEZ RESALE STORE #1 with your purchase details before returning an item. Our team will explain the next steps for your order.
What should I bring?
Please bring your receipt or other proof of purchase, along with the item and any included parts or accessories.
Where do I return items?
Returns are handled through our store at 4832 S. Ashland Ave., Chicago, IL 60609. Please contact us before visiting.
Are all items eligible?
Eligibility depends on the item and its condition. Our team will review your purchase and explain the available options.
What if there is an issue?
If you have a concern about an appliance, contact us as soon as possible so we can review the situation with you.
How can I reach the store?
Call (773) 986-0685 or email sales@valdezresale1.com for return assistance.